Request For Credit

If you would like to request for credit, please contact us and we'll send you the form you need.

1.    A Request for Credit Form must be filled out and submitted for each product sent for return.

2.    Credit Notes will only be issued upon inspection of goods.

3.    Request for Credits must be submitted within 14 days of receiving the product.

4.    Request for Credits will be rejected if the product is not in “as new/original” condition.

5.    Missing parts/cables will incur a restocking fee to the value of the missing part or cable.

6.    ThermalLabels.com.au will not accept products sent back without all the original packaging (including foam, plastic bags, manuals, cables, screen protectors etc).

7.    A restocking fee (minimum 15%) will apply if cartons/packaging are returned damaged or pieces are missing.

8.    All inward freight will be the responsibility of the customer.  ThermalLabels.com.au will not cover the cost of freight on returned products and will not accept responsibility for any loss or damage suffered by the customer.

9.    ThermalLabels.com.au reserves the right to apply a restocking fee to any product returns regardless of the circumstances.

10.  ThermalLabels.com.au Returns Policy may change at any time without notice.